Complaints Policy

We always endeavour to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact us straight away with any concerns either by phone, email or write to us. If writing, please get proof of posting.

Our Complaint Procedure

On receipt of your complaint we aim to respond within 5 days.

We will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event that we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint to the National Security Inspectorate (NSI), Sentinal House, 5 Reform Road, Maidenhead. SL6 8BY.

Telephone :- 01628 764888 or Email :- customersupport@nsi.org.uk